Privacy Policy
How Senviok handles account, message, delivery, and service information.
Last updated: October 20, 2026
1. Scope
This Privacy Policy explains how Senviok collects, uses, discloses, and protects information when you use our website, dashboard, APIs, SDKs, and related services (together, the “Services”).
Senviok is a developer-first messaging platform. Depending on how you use the Services, Senviok may process information on your behalf as a service provider or processor, or may act as a controller for account, billing, and support information.
2. Information we collect
Account and contact information
We collect information you provide when creating or managing an account, such as your name, email address, company details, authentication information, and support conversations.
Message and delivery information
When you use the Services to send messages, we may process recipient addresses or phone numbers, sender identities, message content, templates, delivery events, bounce information, and related logs. The fields we process depend on the channel and feature you use.
Technical and usage information
We collect IP address, browser and device details, approximate location derived from IP address, pages visited, API activity, timestamps, and diagnostic information needed to secure and operate the Services.
Payment information
Payment details are handled by our payment providers. We receive limited transaction, plan, invoice, and billing-status information needed to provide the account and enforce usage limits.
3. How we use information
We use information to provide, maintain, and improve the Services; authenticate accounts; route and deliver messages; monitor reliability and abuse; provide support; process billing; communicate service updates; and comply with legal obligations.
We may use aggregated or de-identified information to understand performance, plan capacity, and improve our products. We do not use the content of your messages to build advertising profiles.
5. Retention and security
We retain information for as long as needed to provide the Services, meet legal and accounting requirements, resolve disputes, enforce agreements, and maintain security records. Retention periods may differ by data type and customer configuration.
We use administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, so please protect your credentials and API keys and notify us promptly of suspected unauthorized access.
6. Your choices and rights
You may access or update certain account information from the dashboard. You may also contact us to request access, correction, deletion, restriction, or portability of personal information, subject to applicable law and reasonable verification.
If you send messages through Senviok on behalf of another organization, that organization may be the party responsible for responding to privacy requests about the message data it controls.
8. International processing
Senviok and its providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for cross-border transfers. The final legal version of this policy will identify the specific transfer mechanisms applicable to your region.
9. Changes and contact
We may update this policy as the Services change. We will update the effective date and provide additional notice where required.
Questions or privacy requests can be sent to privacy@senviok.live.